Don't worry, we'll help you! 

Frequently asked questions

1. The invoice is unknown to me / I have not received any reminders.
You may have received a message that is not for you. Or it may happen that the company you have to pay to - or Faircasso - has made a mistake. If you are in doubt about the invoice, log in to your personal page or call Faircasso. We'll find out whether it is correct.

2. Can I pay in installments?
It is always possible to pay in installments. You can arrange this yourself via your personal page. Or call Faircasso and we'll do it together.

3. I cannot pay, not even in parts. My income is too low / I have no income at all. 
We understand that you cannot pay immediately in that situation. No worries, we are happy to help you. You can send us a message via your personal page or call. 

4. Can I get a payment link?
Usually there is a payment link in the mail to pay with iDeal. If you didn't receive an email or if you lost it, you can pay with iDeal via your personal page. 

5. Can it be collected automatically?
Automatic collection is unfortunately not possible.

6. Can you send me a reminder if I have to pay the next installment?
Yes, we'll send you an email or text message 3 days in advance. So you don't forget to make the payment.

7. I have more unpaid invoices from another company or collection agency. Can Faircasso help me with that?
Yes, of course! We will also help you with invoices from other companies. Please send a message via your personal page or call us.

Checking costs yourself?

If you do not pay a bill or pay it on time, you sometimes have to pay collection charges. The law states how high these collection costs can be.

• The minimum collection costs are € 40.
• If your bill is higher than € 267 but lower than € 2,500, you have to pay 15% on your outstanding bill.
• Above €2,500, the percentage gets lower and lower.
• Sometimes you have to pay 21% VAT on the collection costs. That's if the company you have to pay to does not have to pay VAT. For example: you often don't have to pay VAT on rent or study fees.
• If we have to send a bailiff it costs hundreds of euros, which is why we prefer not to do it. If you want to know exactly what the legal costs are, you can find more information here.
• You can find more information on debt collection costs at schuldinfo.nl and on the website of the government.

It's complicated and a lot of information. If you don't understand it or have a question, call us on 010-7900632. We'll be happy to help.