Training By telephone Collect

Contents

During this training, you'll learn how to recognize different behaviors from your tenants and how to transform them into constructive behavior. The goal is to work with the debtor to reach a mutually agreed-upon solution.

Topics

The following topics will be covered during this training:

• Communication process and conversation structure;
• Beeldvorming;
• Recognising and dealing with the different types of debt;
• Early detection;
• Motivational interviewing;
• The perspective for the debtor.

Form

The training consists of theory and practical exercises. To ensure the exercises are as closely aligned with real-world situations as possible, we use practical situations provided by the participants beforehand. This helps participants identify with the connection between theory and practice.

Result

After completing the training:

• Are you able to apply the 'Motivational Interviewing' method in your conversation skills?
• You have learned to arrive at a perspective together with the debtor that leads to constructive solutions for both parties with a sustainable result.

Lecturer

The trainer is Roman Talman . Roman has extensive experience as a trainer, coach, and manager at various banks, insurance companies, and other institutions in the field of customer contact and accounts receivable management. He specializes in interpersonal communication in people-oriented organizational change.

Dates and locations

- Monday, March 9, 2023

Location: Mercure, Amersfoort

- Monday, October 2, 2023

Location: Mercure, Amersfoort

Times:

Reception: 09.00 am –

09.30 am – 04.30 pm.

Participation costs

The participation fee for the Telephone Debt Collection Training is €515 per participant, excluding VAT and parking fees. This includes coffee/tea, a simple lunch, and a documentation folder.

Additional options

Socially Responsible Debt Collection goes beyond communication and knowledge. Developing a vision for a different debt collection policy is also very important. If desired, we can organize vision sessions for board members, managers, and employees.

This training can be expanded with a coaching program. This allows the knowledge and skills learned in the training to be periodically tested and discussed in practice.

Co-production

The Telephone Debt Collection Training is a co-production between Faircasso and Nestas.