Training Social Collect

Contents

In this interactive one-day workshop, we'll explain what social debt collection is and how you can apply it to achieve better financial and social returns.

Standard debt collection letters and emails are increasingly less frequently read. The language used is sometimes threatening, legalistic, and not (really) solution-oriented, which discourages the tenant from taking action. This can lead to a strained relationship between you and the tenant, sometimes resulting in legal proceedings and even more debt.

Topics

The workshop will cover the following topics:

- What is social debt collection? How and, more importantly, why do corporations use this method?

- General knowledge about debt counseling: what types of debt counseling are available and what opportunities does it offer you?

- Prevention and early detection: what can you do to prevent backlogs and quickly identify problems?

- Communication techniques: which language and style work best?

Result

Social debt collection leads to more contact with tenants, more and better information, and sustainable agreements. Ultimately, social debt collection leads to:

- Collecting more overdue rent;

- A significant decrease in the number of legal proceedings;

- Reduction in the number of evictions.

Social debt collection has already been successfully implemented by Leaseplan and Achmea Health Insurance, among others.

Teachers

The trainers are Roman Talman and Remko van 't Klooster.

Roman Talman has extensive experience as a trainer, coach, and manager at various banks, insurance companies, and other institutions in the field of customer contact and accounts receivable management. He specializes in interpersonal communication in people-focused organizational change.

Remko van 't Klooster is a budget coach, debt counselor, and budget manager. During budget coaching sessions, he doesn't consider the question of "right or wrong" important. There's no right or wrong, no judgment or condemnation. What matters to him is how clients manage their financial situation, and he considers the tools they need.

Dates and locations

- Monday, February 6, 2023

Location: Mercure, Amersfoort

- Monday, October 9, 2023

Location: Mercure, Amersfoort

Times:

Reception: 9:00 AM.

Training: 9:30 AM – 4:30 PM.

Participation costs

The participation fee for the Social Debt Collection Training is €515 per participant, excluding VAT and parking fees. This includes coffee/tea, lunch, and a documentation folder.

Co-production

The Social Debt Collection Training is a co-production between Faircasso and Nestas.